This book is essentially about helping individuals and organisations understand different external quality management standards and models, and their relevance in terms of the management and development of people as the key resource in organisations, to facilitate achievement of continuous improvement.

It is an insightful and practical guide, an indispensable resource for those concerned with strategy formulation in organisations, in terms of establishing and maintaining a framework of standards, processes and initiatives intended to help develop a high performance organisation of empowered employees engaged in continuous improvement to achieve and maintain profitability and competitive advantage.

Angela Mulvie provides an interesting view on the relationship between the approach on professional people management and quality management in her book. It is a refreshing look at business practices, and food for thought on how to cope with applicable challenges.

Harm van Brussel

Director of Business Excellence, GEODIS Freight Forwarding

This book is essentially about helping individuals and organizations understand different external quality management standards and models, and their relevance in terms of the management and development of people as the key resource in organizations, to facilitate achievement of continuous improvement. It is an insightful and practical guide, an indispensable resource for those concerned with strategy formulation in organizations, in terms of establishing and maintaining a framework of standards, processes and initiatives intended to help develop a high performance organization of empowered employees engaged in continuous improvement to achieve and maintain profitability and competitive advantage.

Dr Ron Bradfield

Director, Strathclyde International Executive MBA